Live Chat Plugins to Help you Seamlessly Connect with Users in 2021

Manish Sharma
02 Jan 2021

All too often, visitors spend a lot of time scrolling through products on a website and then abandon it without taking any action. This pinches most when the site is an e-shop when leaving visitors means losing customers.

But why do visitors abandon a site? There are two main reasons:

There is too much content to figure out.
There are a huge inventory and no instruction on how to search for the desired products.

So what is missing? A personal intervention to walk you through the website or products. This is precisely what you get with a live chat plugin. In 2021, when businesses expect an increasing number of customers to reach out online, live chat plugins are a real game-changer.

WordPress sites can employ live chat plugins for both the information they provide, and for sales and promotion purposes. Let’s go over the best live chat plugins to ensure optimum connectivity between websites and their visitors in the coming year.

ProProfs

ProProfs is a handy live chat plugin suitable for all the action waiting for online businesses in 2021. It has a dependable chat system that helps provide a speedy resolution for any queries or complaints. Attending to customer inquiries in real-time helps businesses resolve issues before they grow to be too problematic. Businesses can use the data collected from chats to design products and services, and to make their offerings more intuitive.

ProProfs’ best features are:

Canned messages to quicken the response process
Announcement support to keep customers in the loop about service updates and promotions
Customized chat greetings to give conversations a professional feel
More than 50 integrations involving CRM, helpdesk, and a knowledge base to provide error-free and timely information to the customer.

Pure Chat

Pure Chat is the most promising free live chat plugin for WordPress sites. It allows website managers to address the inquiries of multiple visitors simultaneously. Pure Chat also provides chat history to make sure there is no gap in conversations when a visitor and representative interact more than once.

The most prominent features of Pure Chat are:

Facility to email an inquiry if the online conversation is obstructed due to poor internet connectivity
Pre-designed responses for faster reply management
Unrestricted access to the chat history and previous conversations

Zendesk Chat (Zopim Live Chat)

Zendesk Chat is distinguished by its user-friendly dashboard, which is also optimized for mobile users. Another unique feature is its helpdesk program which allows users to manage their service and support orders. The facility to manage both inbound and outbound requests contributes to its user-friendliness.

The main features of Zendesk Chat (Zopim Live Chat) are:

Allows users to choose from 40 languages
Supports chat routing as well as rating and feedback recording
Social media can be integrated with this plugin, and the ticketing system offers easy tracking and omnichannel presence.

Acquire

Source: Acquire.ioAcquire is a wholesome live chat WordPress plugin that equips customer service teams with interactive digital support to make sure visitors receive a good experience. The plugin has several performance-driven features such as AI chatbots, video calling, and secure co-browsing.

Acquire’s main features are:

Facility to access live voice calls, chats, and call recordings
Multiple extensions
Live video assistance features for quick and detailed customer support
A metrics report that provides accurate analysis and statistics

With these features, you can ensure a better customer experience for the people coming to the website or app.

Drift

Source: Drift.com

Drift is one of the most useful plugins for maximizing email marketing results in addition to providing a live chat experience. This plugin provides data about customers who never opened your emails, so you can target them to incite action. Furthermore, a feedback collection feature is available which helps the website improve its services based on customer suggestions and ratings.

The top features of this live chat plugin are:

24-hour chat assistance
Collects visitors’ email addresses
Enables easy browser targeting
Free when only the basic features are used

LiveAgent

LiveAgent is a WordPress live chat plugin that helps integrate a call-center level interface into a help desk that supports multiple channels. Taking feedback, providing information, and addressing questions are easy with this chat plugin. Its most unique feature is a centralized calling system that allows users to interact with customers directly from the website.

Its high points are:

Integrated IVR system that allows for fast live interaction with customers
Onboarding instructions easily carried out with the IVR feature
Campaign management support to help businesses obtain more numbers
Escalation management support
Call recording, call scripting and call logging support

This plugin allows all entities to be on the same page while interacting with customers, and helps the brand develop a more professional image.

HelpCrunch

HelpCrunch is designed to resolve any information crunch for visitors to a website or app. This plugin integrates features like an in-app messenger, auto messaging, email automation, and ticketing, in addition to providing live chat support. With such tools available, websites can make campaigns more effective and maximize their customer base.

Its talking points are:

Real-time messaging system to keep customers engaged
Instant ticketing system to help customers keep track of the issue
Helpdesk providing 24-hr assistance
An all-round communication system that suits SaaS, online-to-offline, and eCommerce businesses

REVE Chat

Co-browsing, Live Chat, and Video Chat are some of the features that make REVE Chat a must-have for your website. This plugin offers reliable support for handling customer queries in real-time, and a quick onboarding process. It also creates the opportunity to gauge customer experience through feedback.

Some of its highlights are:

Chat history to save customer’s time
Real-time customer feedback recording and integration
Multi-channel support to strengthen customer service
Real-time engagement with customers through IVR, feedback, and human-like issue resolution.

FreshChat

FreshChat offers excellent live chat support to websites managed by a limited number of people. This plugin is designed to deliver real-time solutions for basic to advanced queries. The timely resolution of inquiries creates a positive customer experience. Apart from customer service management, this plugin also plays an active role in campaign management. Additionally, it offers campaign support based on user browsing behavior statistics.

The best features of FreshChat are:

Widget integrates with CRM and helpdesk apps
Provides support in categorizing messages according to the channel that will address the issue
Notifies customers about conversation outcomes
Chat history provided for customized issue resolution

HubSpot WordPress plugin

This is a plugin that offers tailor-made support to enhance customer engagement. Apart from providing real-time inquiry resolution, the plugin also offers forms and popup provider facilities. With CRM, campaign management, and analytics integrated into the plugin, your business can do much more than merely answer an inquiry.

The most attractive features of the HubSpot WordPress plugin are:

Chatbot support that provides 24/7 assistance
Automated FAQ answering
Customer assistance never goes offline
Simple installation applicable to all plans

Tawk.to Live Chat

Tawk.to Live Chat

Source: Google

With this plugin, you can supervise chat with customers with a monitoring facility. It works on all operating systems, such as Windows, macOS, Android, or iOS, and helps businesses connect with a broader customer base. This plugin offers great ease in addressing the issues of visitors in real-time.

The best features of Tawk.to Live Chat are:

A single multi-utility dashboard
Ease of accessing a conversation over multiple websites
Assists in bringing in other representatives to solve a customer issue almost instantly
Instruction happens in real-time while the customer is in touch

Tidio Live Chat

Tidio provides a straightforward interface to connect with customers and communicate with other channels like messenger, chatbots, and email marketing campaigns. The live chat function can send messages about the conversation, update them through multiple channels, and build a user information database.

Tidio Live Chat’s most promising features are:

A follow-up email to send customers information about the chat instantly
Automatically sends campaign material as a response to a customer that shows intent
Customizable widget to match company brand
Instant response management supported by chatbots

Outcomes You Can Achieve with Live Chat Plugins

By adding a live chat window, website owners can accomplish the following:

Convert a visitor into a prospective lead
Get a loyal reader out of a casual visitor
Boost repeat purchase rate
Earn a brand-loyal customer

Keep yourself up to date with live chat plugins for WordPress sites! These add to the function and the aesthetic appeal of the website. For maximum benefit, insert the plugin where it will catch the customer’s attention most easily.

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